WHITESReal Estate & Finance

Collection Services

Professional collection that recovers your dues — and protects your reputation

We provide banks, finance companies and businesses with end-to-end collection solutions for overdue receivables, built on professional communication, constructive negotiation and full compliance with applicable regulations.

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Collection

Collection solutions

Phone collection

Trained call teams that communicate professionally with customers, remind them of dues and negotiate repayment.

Field collection

Organised, documented field visits to overdue customers under clear guidelines.

Settlements & rescheduling

We negotiate realistic repayment solutions in coordination with you to maximise recovery.

Early-stage collection

Following up on installments early to stop arrears from becoming non-performing debt.

Legal follow-up

Preparing files and coordinating with legal counsel for cases that require it.

Reports & analytics

Regular performance reports on every portfolio and its results, so you can track progress transparently.

We serve

  • Banks
  • Consumer finance and microfinance companies
  • Installment and deferred-payment retailers
  • Companies and institutions with overdue receivables

Our collection principles

  • Respect for the customer's dignity and privacy in every contact
  • Full compliance with applicable laws and regulations
  • Accurate documentation of every contact and agreement
  • Strict confidentiality of portfolio and customer data

How we work

Four clear steps from first contact to completion

  1. Portfolio handover

    We receive account data under a clear confidentiality agreement.

  2. Analysis & segmentation

    We segment accounts by delinquency stage and likelihood to pay.

  3. Contact & collection

    We run a contact plan tailored to each customer segment.

  4. Reporting & settlement

    We deliver regular reports and document every settlement and payment.

FAQ

Quick answers to your top questions

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What types of portfolios do you handle?

Personal loans, credit cards, installment sales and commercial receivables, across different stages of delinquency.

How do you report on results?

We provide agreed regular reports showing the status of every account, collections and settlements.

How do you protect our customers' data?

We keep data strictly confidential, restrict access to the assigned team and sign confidentiality agreements when needed.

Contact us

Request a collection proposal

Tell us about your organisation and portfolio and we'll get back to you with the right solution.

Our services

Other services you may need

Real Estate

Buying, selling and renting residential and commercial property, with investment advice and mortgage support.

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Banking Services

We make it easier to open accounts, get cards and prepare bank files, with specialised financial advice.

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Loans & Financing

Personal loans, mortgages, auto and business financing — with offer comparison, file preparation and follow-up.

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